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Am I an alcoholic?
A lot of people think of an alcoholic as someone who’s homeless and lives in the park or panhandles on the street corner. In reality, however, not all alcoholics are homeless. Most of them live well in their own homes and have well-paying jobs.
Most people who suffer from alcoholism don’t even know they’re alcoholic.
For example, if a guy comes home from work every day and has one to three beers, he’s likely to argue that he’s not alcoholic. A college student who drinks for fun might likely say the same thing.
Most people consider alcoholism as suffering consequences from the drinking. However, in my opinion, I would say that it’s not always the case.
To know if you have this issue, try to answer the following questions:
- If you have a beer every night after work and don’t have one for 1-3 days, how do you react?
- Remember the last time you drank. Do you remember what happened?
- If you only drink at parties, do you get comments on how belligerent or obnoxious you were being?
- Have you woken up the following day of your drinking and realized you don’t know where you are?
These questions are just some of the basic questions that can help you determine if you’re an alcoholic or not. Answering them can either give you a definite answer or urge you to think deeper about the underlying issues.
Take note that there are many classifications of alcoholism.
What are the signs and symptoms of alcoholism?
• Hiding your drinking or drinking alone is a very common sign that you’re an alcoholic or beginning to have a problem. If you find yourself sleeping with a bottle or having to disguise vodka in your cup to function properly at work, you may be an alcoholic.
• Having trouble with memory loss is a big part of what they call “black out drinking.” Many who’ve suffered consequences like vehicular homicide and other legal discord have stated that they don’t remember a thing after the incident.
• Feeling guilty about drinking is also a big part of suffering from alcoholism. You most likely already know your drinking is becoming an issue, yet you drink anyway.
• You get flashbacks while you’re sober or having recaps of embarrassing incidents you experienced while drunk.
• Gastro Intestinal problems are also a clear-cut sign you’re drinking too much. Many who are alcoholic don’t eat properly. This results in alcohol tearing away at the stomach lining until ulcers or some other GI problem develops.
• Lying about your drinking is always a telltale sign of a drinking problem. Many who realize that their drinking has become a problem will hide it from their loved ones due to guilt.
• Suffering consequences from your drinking is also a sign that your drinking is spiraling out of control. Some of the consequences could be losing a job, getting in legal trouble, losing a spouse or a loved one or waking up in strange places.
• Trying to quit drinking but can’t or trying to quit or stop completely without success is one of the bigger signs of alcoholism. Many who realize that they may have a drinking problem frequently say “I will never drink again!” only to find themselves drunk within a few days.
• Feeling withdrawal symptoms from alcohol are clear cut signs of alcoholism. Getting the shakes, clammy hands, and/or obsessing over getting the next drink is clear evidence of alcoholism.
Is there a solution to the problem or can I eventually go back to drinking?
Well, that is your choice.
However, everyone has a different reaction to alcoholism. In most cases, however, the only answer is complete abstinence.
A lot of alcoholics who are experiencing withdrawal symptoms realize that they just want to stop, but can’t. Many find a solution in self-help groups, 12-step fellowships, and other treatment programs.
Even if others see you as an alcoholic, you won’t be able to help yourself if you haven’t realized the problem yet. You are just bound to repeat the process over and over again.
Once you recognize that there’s a problem, your next step is to find a solution to solve it. Only you will know when enough is enough. Although many people wait till they lose everything before they act, I don’t really advise that.
You’re reading How To Use Your Energy Levels To Be More Productive, originally posted on Pick the Brain | Motivation and Self Improvement. If you’re enjoying this, please visit our site for more inspirational articles.
You already know what needs to happen. You say it all the time: “I need to be more productive with my time.”
But often – too often – it feels just about impossible. Certain times of day you’re a steam train mowing down anything which gets in-between your work and you. Other hours, maybe when you’d rather be sleeping, the brainstorming commences – and doesn’t end. Then there are the dead hours – those hours where no matter how hard you try, you know you’ll find myself wasting as much time as possible, in whatever way makes itself available.
When what you’ve got is competing demands – whether that’s in your schedule or in your interests – feeling those ebbs and flows of energy can derail your productivity and your creative process. So what do you do about it?
1) Shift your mindset
Different hour = different possibilities. When you’re out of energy, you’re out of energy. And that can make itself known in distraction or procrastination. It’s not that you are wasting time, or aren’t committed to what you’re doing – it’s that you can’t really do any better given your energy levels. When you’re focused and able to get a lot done – don’t ignore that impulse to keep going, but pay attention to it, and take note. If it’s a trend, it might be valuable to schedule any executive tasks for that time of day. And when your brain goes into brainstorm mode, don’t let that phase you. That is your creativity working for you. Grab a notebook or journal and let it – channel the energy towards any creative work you could be doing, instead of wasting it chastising yourself for not spending more time executing.
2) Understand Your Productivities
There’s an endless debate surrounding whether “early birds” or “night owls” are more productive. Odds are, you likely aren’t just one kind of productive (or one kind of bird, for that matter). Sometimes you brainstorm, plan, draft. Other times you edit, assemble, execute. Distinguish between these types of productivity – creative productivity through writing, brainstorming, planning, etc., and executive productivity through copying, revising, editing, etc. Where your energy lends itself to spending can differ by the time of day.
Once you understand that, know how you work – whether it’s in periodic bursts or over long, dedicated slogs, or somewhere in-between. Take the time to notice whether it works differently when you are writing creatively to when you are writing a report, or between planning and execution. And once you are clear on the different ways you can be productive, start to take notice of the times they coincide with.
3) Learn Your Hours
Test yourself. Over the span of about a week, chart out when you are the most creative, and when the muses won’t sing. Record when you get the most actual execution – the hands-on, make-the-creative-vision-happen work – accomplished. Finally, and most importantly, note down when you are the most likely to distract yourself or feel a slump in energy. Record the time of day, and whether it differs depending on other factors, like your diet or the day of the week or your sleep pattern. Understand the trend in your waking hours, and what you are and aren’t able to put out in the meantime.
Just understanding those hours – and working with them, rather than against them – can stave off a whole lot of frustration, procrastination and writer’s block.
4) Organize Your Time Around Those Hours
Rather than exhausting yourself by trying to push through those lapses in energy or focus, organize your schedule with those hours in mind. This might look like:
1. Creative work in the early morning/late night (6am – 10am; 8pm onwards)
2. Productive Work in the late morning through early afternoon (10am – 2pm)
3. “Useless” Netflix/Facebook/Catch up with an old friend hours (3pm – about 8pm)
The key is to guide yourself. To learn the unique ways in which your energy flows and lapses throughout the day, then taking note of the time of day those changes correspond to. Figuring it out – exactly how this looks for you – can make you that much more productive.
So if you’ve got a chapter to finish, a topic to revise, a blog post to write, or a whole lot of procrastinating to do – try testing yourself, and finding out when your creative juices are flowing, and when they aren’t. When it’s easy to focus, and when it isn’t. Try organizing your time around your energy – not the other way around – and see how it works for you.
Pedro is a student of life, lover of people, and life coach. He’s the host of the podcast How To Talk To Anyone, and the founder of clootzlife.com, where he helps driven and passionate young people build a life out of what’s important to them.
You’ve read How To Use Your Energy Levels To Be More Productive, originally posted on Pick the Brain | Motivation and Self Improvement. If you’ve enjoyed this, please visit our site for more inspirational articles.
In recent years, the traditional right has had to move rightward to stop its voters going over to Marine Le Pen. Watching Le Pen and former prime minister François Fillon on television, watching Fillon address a rally of five thousand people in Nice in the final days before the first-round election, and talking to ordinary people who said they were likely to vote for either of these two candidates, I often felt like I was listening to a French version of the Brexit and Trump campaigns, with many of the same fears about foreigners and globalization eroding the livelihoods of citizens.
Imagine if a mayoral candidate promised repeatedly during a campaign that he would keep African-Americans out of the town, and then, upon election, adopted a policy barring entry from seven cities with populations that were 90 percent African-American. Suppose, further, that after that order was struck down, he issued a new one barring entry from six majority-black cities, and his aides stated publicly that it was only a technical adjustment. Would anyone doubt that the policy discriminated on the basis of race? Would we worry about chilling candidate speech? Substitute Muslim for African-American, country for city, and president for mayor, and you’ve got Trump’s executive orders.
Not all good call center agents can be great live chat experts. Talking through a live chat requires a special kind of training and it’s more than just typing responses.
For instance, a call center agent providing support via phone is expected to sound patient and relaxed. A live chat agent, on the other hand, should be a multi-tasker who can handle multiple chats and tasks at the same time.
To help you develop those skills, let’s examine the best live chat customer service tips.
Make the most out of the initial seconds
As a lot of people say, “ the first impression is the last impression”. You should bear this statement in mind, especially if you are into a customer service job.
Some might argue that working as a live chat customer service representative is easy since clients won’t be able to see or hear you. The truth is it’s the other way around.
Creating an impression when you are just typing words can easily lead to miscommunication and misunderstanding. Because of this, you need to be extra careful when chatting with a customer.
Here are a few tips you can use:
• Be cheerful and friendly. Your words and sentences should reflect positivity and politeness. These things can help a customer stressing over an unresolved issue.
• Never be sarcastic even if the customer is. Stay helpful and never joke irreverently with anyone.
• Avoid being blunt and use complete sentences, grammar, phrases, and punctuations. Always reply with a complete answer, even if you believe it’s not necessary.
All you want is good feedback from the customer, and that can only be obtained by using the right tone and the right words.
Speak the customer’s language
Having a refreshing and cheerful attitude is important, but so is speaking in a way your customer feels most comfortable in. For example, if a customer is direct and formal in his/her tone, you should reply accordingly.
On the other hand, if the customer seems to be a conversational-type, then you can start the discussion by asking him how he’s doing. This will help both of you to feel at ease.
In addition to that, you should also know how to approach a customer that’s not too familiar with the English language. In such cases, it’s best if your department can invest in language translation tools or use agents who are multi-lingual.
When communicating with a customer, most live chat agents often make the mistake of assuming that the customer is very familiar with their products or services.
To avoid confusion, assume every customer is a new prospect to your offerings. Avoid using jargon or overly complex terms to describe the product’s features and benefits. Instead, keep the conversation as simple and clear as possible.
The point is to make the customer understand the nature of the business and products without making them feel intimidated by their technical aspects.
Remember that you’re not a robot
To counter language and other communication issues, most companies have a defined ‘style guide’ that teaches agents on how to talk to their target audience. Such style guides may teach you the basics of communication within your industry, but you shouldn’t rely on them too much. Remember, you’re not a robot!
Since most companies tend to hear the same concerns over and over again, they believe that creating standard responses to such concerns can save them time. Unfortunately, not all customers will have the same concerns.
Ideally, it should go well if the customer asks something that is exactly in the style guide. If that’s not the case, you have to be prepared to come up with your own resolution. Get used to modifying each reply before sending it to the customer. Keep in mind that agents are there to solve each customer’s issues!
Unlike robots, humans are naturally sympathetic to the specific needs and emotions of their customers.
Take product A and product B for example. A customer might be interested in product A, but as a professional having a clear understanding of what the customer needs, you think product B would be a much better choice for him. So, instead of explaining the features and benefits of both, you try to emphasize why and how product B would meet his needs more than A.
Be honest and work it right
Continuing the above discussion, you suggested product B over A to the customer because it was a better problem solver. But, what if product A was more expensive than B, and its sales could easily uplift your revenue figures? What would be your preference in such a situation?
No matter how much it tempts you, you should avoid misleading a customer into making a wrong purchase. Always express the most authentic and honest opinion to your customers. The clearer the facts, the easier it will be for them to make the right decision. In the end, a satisfied customer is most likely to be a repeat customer.
Also, if you aren’t thoroughly informed about a product or an item, never lie to your customers. Some live chat features allow the agents to redirect the call to relevant personnel who might be able to provide your customers with the information they need. Don’t hesitate to ask for help if the situation requires it.
If you are currently working as a live chat agent or you’re undergoing a related training, take those live chat customer service tips into consideration. They won’t only help you build a long-lasting relationship with your customers, but they can also helo boost your sales.
The post 5 Effective Ways To Sound More Human Over A Customer Support Live Chat appeared first on Dumb Little Man.