You’re reading How To Use Your Energy Levels To Be More Productive, originally posted on Pick the Brain | Motivation and Self Improvement. If you’re enjoying this, please visit our site for more inspirational articles.
You already know what needs to happen. You say it all the time: “I need to be more productive with my time.”
But often – too often – it feels just about impossible. Certain times of day you’re a steam train mowing down anything which gets in-between your work and you. Other hours, maybe when you’d rather be sleeping, the brainstorming commences – and doesn’t end. Then there are the dead hours – those hours where no matter how hard you try, you know you’ll find myself wasting as much time as possible, in whatever way makes itself available.
When what you’ve got is competing demands – whether that’s in your schedule or in your interests – feeling those ebbs and flows of energy can derail your productivity and your creative process. So what do you do about it?
1) Shift your mindset
Different hour = different possibilities. When you’re out of energy, you’re out of energy. And that can make itself known in distraction or procrastination. It’s not that you are wasting time, or aren’t committed to what you’re doing – it’s that you can’t really do any better given your energy levels. When you’re focused and able to get a lot done – don’t ignore that impulse to keep going, but pay attention to it, and take note. If it’s a trend, it might be valuable to schedule any executive tasks for that time of day. And when your brain goes into brainstorm mode, don’t let that phase you. That is your creativity working for you. Grab a notebook or journal and let it – channel the energy towards any creative work you could be doing, instead of wasting it chastising yourself for not spending more time executing.
2) Understand Your Productivities
There’s an endless debate surrounding whether “early birds” or “night owls” are more productive. Odds are, you likely aren’t just one kind of productive (or one kind of bird, for that matter). Sometimes you brainstorm, plan, draft. Other times you edit, assemble, execute. Distinguish between these types of productivity – creative productivity through writing, brainstorming, planning, etc., and executive productivity through copying, revising, editing, etc. Where your energy lends itself to spending can differ by the time of day.
Once you understand that, know how you work – whether it’s in periodic bursts or over long, dedicated slogs, or somewhere in-between. Take the time to notice whether it works differently when you are writing creatively to when you are writing a report, or between planning and execution. And once you are clear on the different ways you can be productive, start to take notice of the times they coincide with.
3) Learn Your Hours
Test yourself. Over the span of about a week, chart out when you are the most creative, and when the muses won’t sing. Record when you get the most actual execution – the hands-on, make-the-creative-vision-happen work – accomplished. Finally, and most importantly, note down when you are the most likely to distract yourself or feel a slump in energy. Record the time of day, and whether it differs depending on other factors, like your diet or the day of the week or your sleep pattern. Understand the trend in your waking hours, and what you are and aren’t able to put out in the meantime.
Just understanding those hours – and working with them, rather than against them – can stave off a whole lot of frustration, procrastination and writer’s block.
4) Organize Your Time Around Those Hours
Rather than exhausting yourself by trying to push through those lapses in energy or focus, organize your schedule with those hours in mind. This might look like:
1. Creative work in the early morning/late night (6am – 10am; 8pm onwards)
2. Productive Work in the late morning through early afternoon (10am – 2pm)
3. “Useless” Netflix/Facebook/Catch up with an old friend hours (3pm – about 8pm)
The key is to guide yourself. To learn the unique ways in which your energy flows and lapses throughout the day, then taking note of the time of day those changes correspond to. Figuring it out – exactly how this looks for you – can make you that much more productive.
So if you’ve got a chapter to finish, a topic to revise, a blog post to write, or a whole lot of procrastinating to do – try testing yourself, and finding out when your creative juices are flowing, and when they aren’t. When it’s easy to focus, and when it isn’t. Try organizing your time around your energy – not the other way around – and see how it works for you.
Pedro is a student of life, lover of people, and life coach. He’s the host of the podcast How To Talk To Anyone, and the founder of clootzlife.com, where he helps driven and passionate young people build a life out of what’s important to them.
You’ve read How To Use Your Energy Levels To Be More Productive, originally posted on Pick the Brain | Motivation and Self Improvement. If you’ve enjoyed this, please visit our site for more inspirational articles.
In recent years, the traditional right has had to move rightward to stop its voters going over to Marine Le Pen. Watching Le Pen and former prime minister François Fillon on television, watching Fillon address a rally of five thousand people in Nice in the final days before the first-round election, and talking to ordinary people who said they were likely to vote for either of these two candidates, I often felt like I was listening to a French version of the Brexit and Trump campaigns, with many of the same fears about foreigners and globalization eroding the livelihoods of citizens.
Imagine if a mayoral candidate promised repeatedly during a campaign that he would keep African-Americans out of the town, and then, upon election, adopted a policy barring entry from seven cities with populations that were 90 percent African-American. Suppose, further, that after that order was struck down, he issued a new one barring entry from six majority-black cities, and his aides stated publicly that it was only a technical adjustment. Would anyone doubt that the policy discriminated on the basis of race? Would we worry about chilling candidate speech? Substitute Muslim for African-American, country for city, and president for mayor, and you’ve got Trump’s executive orders.
Not all good call center agents can be great live chat experts. Talking through a live chat requires a special kind of training and it’s more than just typing responses.
For instance, a call center agent providing support via phone is expected to sound patient and relaxed. A live chat agent, on the other hand, should be a multi-tasker who can handle multiple chats and tasks at the same time.
To help you develop those skills, let’s examine the best live chat customer service tips.
Make the most out of the initial seconds
As a lot of people say, “ the first impression is the last impression”. You should bear this statement in mind, especially if you are into a customer service job.
Some might argue that working as a live chat customer service representative is easy since clients won’t be able to see or hear you. The truth is it’s the other way around.
Creating an impression when you are just typing words can easily lead to miscommunication and misunderstanding. Because of this, you need to be extra careful when chatting with a customer.
Here are a few tips you can use:
• Be cheerful and friendly. Your words and sentences should reflect positivity and politeness. These things can help a customer stressing over an unresolved issue.
• Never be sarcastic even if the customer is. Stay helpful and never joke irreverently with anyone.
• Avoid being blunt and use complete sentences, grammar, phrases, and punctuations. Always reply with a complete answer, even if you believe it’s not necessary.
All you want is good feedback from the customer, and that can only be obtained by using the right tone and the right words.
Speak the customer’s language
Having a refreshing and cheerful attitude is important, but so is speaking in a way your customer feels most comfortable in. For example, if a customer is direct and formal in his/her tone, you should reply accordingly.
On the other hand, if the customer seems to be a conversational-type, then you can start the discussion by asking him how he’s doing. This will help both of you to feel at ease.
In addition to that, you should also know how to approach a customer that’s not too familiar with the English language. In such cases, it’s best if your department can invest in language translation tools or use agents who are multi-lingual.
When communicating with a customer, most live chat agents often make the mistake of assuming that the customer is very familiar with their products or services.
To avoid confusion, assume every customer is a new prospect to your offerings. Avoid using jargon or overly complex terms to describe the product’s features and benefits. Instead, keep the conversation as simple and clear as possible.
The point is to make the customer understand the nature of the business and products without making them feel intimidated by their technical aspects.
Remember that you’re not a robot
To counter language and other communication issues, most companies have a defined ‘style guide’ that teaches agents on how to talk to their target audience. Such style guides may teach you the basics of communication within your industry, but you shouldn’t rely on them too much. Remember, you’re not a robot!
Since most companies tend to hear the same concerns over and over again, they believe that creating standard responses to such concerns can save them time. Unfortunately, not all customers will have the same concerns.
Ideally, it should go well if the customer asks something that is exactly in the style guide. If that’s not the case, you have to be prepared to come up with your own resolution. Get used to modifying each reply before sending it to the customer. Keep in mind that agents are there to solve each customer’s issues!
Unlike robots, humans are naturally sympathetic to the specific needs and emotions of their customers.
Take product A and product B for example. A customer might be interested in product A, but as a professional having a clear understanding of what the customer needs, you think product B would be a much better choice for him. So, instead of explaining the features and benefits of both, you try to emphasize why and how product B would meet his needs more than A.
Be honest and work it right
Continuing the above discussion, you suggested product B over A to the customer because it was a better problem solver. But, what if product A was more expensive than B, and its sales could easily uplift your revenue figures? What would be your preference in such a situation?
No matter how much it tempts you, you should avoid misleading a customer into making a wrong purchase. Always express the most authentic and honest opinion to your customers. The clearer the facts, the easier it will be for them to make the right decision. In the end, a satisfied customer is most likely to be a repeat customer.
Also, if you aren’t thoroughly informed about a product or an item, never lie to your customers. Some live chat features allow the agents to redirect the call to relevant personnel who might be able to provide your customers with the information they need. Don’t hesitate to ask for help if the situation requires it.
If you are currently working as a live chat agent or you’re undergoing a related training, take those live chat customer service tips into consideration. They won’t only help you build a long-lasting relationship with your customers, but they can also helo boost your sales.
The post 5 Effective Ways To Sound More Human Over A Customer Support Live Chat appeared first on Dumb Little Man.
Robert Rauschenberg was a showman, a trickster, a shaman, and a charmer. In the retrospective that recently closed at Tate Modern in London and will be arriving at the Museum of Modern Art in New York this May, museumgoers are confronted with many different things: the imprint of an automobile tire; a couple of rocks tied with pieces of rope or string; paintings that are all white, all black, or all red; a sheet and pillow spattered with paint; a drawing by Willem de Kooning that Rauschenberg erased; deconstructed corrugated cardboard boxes; bright silken banners; a blinking light; a taxidermied Angora goat; mixed-media works mounted on wheels so as to be easily moved around; and paintings packed with photographic images. Rauschenberg’s career is the fool’s errand of twentieth-century American art.
For any business selling a product, the right product packaging should be a major consideration. Your packaging can say a lot about your brand, business, and, frankly, the quality of your products.
And we all know that getting the branding right is essential for the success of your business, too.
Although consumers buy out of necessity, it’s also a fact that most people buy with their eyes. When we see a beautifully packaged product with the right branding, it can be hard not to make a purchase.
Because of this, it’s important that you pay more attention to your product packaging. Whether you are going to display your products at a trade show or your local shops, make sure that they will stand out from your competitors.
When you are branding a product or business, the effects need to be across the board. This means that everything, from your logo to the packaging, needs to be on point.
Your branding will be useless if you neglect other factors. For example, make sure you pay attention to your logo as much as you do with your packaging.
What makes a great packaging?
Although product packaging should match your brand, it’s not a definite rule. In fact, keeping it simple can also be effective.
Other things to consider include:
- Make sure people know what your product is – either by showing the product or by telling them
- Ensure that it adequately protects your product
- Determine it fits your branding and your company ethics
- Ensure that it offers the best quality
- If you are going to use a cheaper packing, make it look stylish and chic
When it comes to packaging, you need to consider three things.
One, it should work for your business and brand. Second, the right product packaging should also do what it’s supposed to do and that includes keeping the product inside safe. Finally, it must also be easy to carry and transport to your customers.
Remember that everything you are doing is for your customers. Your focus should always involve your customers’ needs and wants.
Asking yourself the following questions can help:
- Is the packaging of my product easy carriable?
- Is it worth spending much money on?
- Will it force the customers to remember the product?
- Is it functional?
- Is it eye-catching?
- Will it be reusable or not?
The majority of the most popular brands on the market today have completely mastered their packaging. Think of Apple or Tiffany & Co. You’d know that a product is theirs even before you get to hold it.
Some things we can learn from the successful packaging of these brands include:
- Consumers are left with no doubt about whose product it is
- The packaging is made part of the experience
- They know who their target consumers are and design their branding and packaging around them
If you can incorporate these ideas into the branding and packaging of your product, then you’ll be well on your way to creating a successful business which people will know, love and, ultimately, buy from.
See Also: 5 Smart Ways to Boost Brand Awareness
*Article written on behalf of OSI Creative
The post Why The Right Product Packaging Is Essential to Your Business’ Success appeared first on Dumb Little Man.